How To Delete Messages On Webex

Learn about message management on Webex, offering insights into deleting single and multiple messages, exploring the recovery of deleted messages, understanding space deletion, and highlighting cross-platform deletion considerations when using Mio to connect Webex with Microsoft Teams.
How to delete chats in Webex

In this article, you will learn how to delete messages on Webex in different scenarios.

Whether you need to delete a single message, multiple messages, or even an entire Webex space, we’ve covered each potential requirement below.

How to delete a message on Webex

Everybody can delete their own messages on Webex. 

If you are a Space Moderator, you can also delete anybody else's messages inside the space. This might be the case if someone has sent an abusive or incorrect message and you would rather it didn’t remain in sight.

Go to the message you would like to delete. Hover over it, and click on the Trash can icon on the right.

Delete message Webex

A confirmation box will pop up. Click on Delete.

Delete message on Webex

Your message is now deleted.

How to delete multiple messages on Webex

To delete multiple messages on Webex, you can follow the steps above for each message you wish to delete. As of November 2021, there is no way to bulk delete messages on Webex.

In October 2020, this request was raised on the Webex User Community Forum.

Delete multiple messages on Webex

Can you see deleted messages on Webex?

You can not see deleted messages on Webex once they have been deleted. To recover them, you will go to the Media Manager in Cisco Webex Control Hub. After this, locate your trash folder, find the file or message you want to recover, and then click recover.

How to delete a space on Webex

If you delete a space, all the messages and files will be deleted. 

The space policy of the organization will determine how long the deleted content will be stored for.

To delete a space, you must be a Moderator. All members must have left the space. Once these criteria are fulfilled, you can remove members from the space.

Locate the space you would like to delete. Click on the People tab.

People in a Webex space

Next to each person’s name, click on the three-dot … icon and click Remove from Space.

Remove people from a Webex space

After each person has left the space, click View space settings next to the Space name and select Leave space.

How to leave a space on Webex

Can I delete messages sent from Webex to Microsoft Teams?

If you’re using Mio to send cross-platform messages, deleting a message in Webex will also delete the message in Teams. The same is true vice versa.

Go to the message you want to delete or edit on Microsoft Teams. Click the … icon for more options and click on edit or delete. 

If you edit the message, Mio will change the content your contact sees on Webex.

If you delete the content, Mio will delete the message for the Webex user too. 

Check out a preview of how Mio seamlessly connects Webex and Teams.

Learn how to connect Webex and Microsoft Teams here.

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