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How to Connect Zoom and Webex in 2024

Discover how to seamlessly connect Zoom and Webex users in your team using API connectors, message interoperability, Zoom Rooms, and Zapier integrations.
Dominic Kent
Dominic Kent is a content marketer specializing in unified communications and contact centers.

Want to connect Zoom and Webex users in your team?

Webex provides future-proof technology built by a company with a heritage in communication.

Zoom makes video more accessible, whether you’re connecting with employees or contractors.

No wonder it’s hard to choose between the two.

The good news? You don’t have to.

This post details all the ways you can connect Zoom and Webex.

Does Zoom work with Webex?

Different parts of Zoom and Webex can work together.

To combine the tools you can:

  • Use API connectors
  • Launch Webex meetings from Zoom Rooms
  • Set triggers in third-party tools like Zapier

Let’s walk through your options below.

Connect Zoom and Webex with API connectors

You can launch Zoom meetings from Webex using pre-built API connectors.

Teams with an existing Webex conferencing room can integrate calendaring with Zoom using the one-tap connector.

Join a Zoom meeting from Webex Room Kit

To do this, you’ll need:

  • A Zoom account with a connector license.
  • A Windows PC, server, or virtual machine.
  • Cisco hardware like a desk phone or conference phone.
  • Network access to the Cloud Room Connector.
  • A calendar set up with Google, Exchange, or Microsoft 365.

In your browser, sign in to your Zoom admin account and navigate to the Room Management > Cisco/Polycom Rooms section. If you don’t have the right license, you’ll have to buy one.

  • Select API connectors, to the right of Account Settings
API Connectors in Zoom Cisco/Polycom Rooms
  • Tap + Add API Connector
Adding an API Connector in Zoom Cisco/Polycom Rooms
  • Enter the network information
Create an API Connector in Cisco/Polycom Rooms
  • Click Save

After adding the Zoom API Connector, you’ll need to install it on a computer/server, To do this, click the install button to download the ZoomAPIConnector.msi

Note: these have to be on the network you entered in the network information.

Installing Zoom API connector software

To create a connection between Zoom and Webex, you’ll need to connect your Zoom API tech. You can do this through a Windows Server, Virtual Machine, or on a local computer.

  • Go to the Cisco/Polycom rooms section of your Room Management section on Zoom.
  • Click API Connectors and Install the connector.
  • Double click on the ZoomAPIConnecter.msi file, to open the wizard.

For this process to work, you need to keep your Zoom API tech running at all times. You can do this on a Windows Server or virtual machine.

After installation, you can use the Room Connector API. This allows you to add provisioning settings for your Cisco room system. Start by signing into Zoom. Then click on Room Management > Cisco/Polycom rooms, and click on Add Room.

Here, you’ll need to fill out about your connection. Make sure you have the name of the room, type of room, serial number, and your device username and password. You might need the IP address, registration password, and which calendars you’re using.

You can also identify which Cisco room you’re using with a Meeting ID. Admins can enable Join Meeting options, and access things like SIP call control and H.323 gatekeeper too.

Using Webex Meetings with Zoom Rooms

You can join Webex Meetings through Zoom Rooms hardware too.

When you choose this approach, you connect with the Zoom Room audio input. Here, you can see the Webex Meeting output on your Zoom Room display screen.

All you need is a web conferencing meeting tool (Webex Meetings) with dial-in features to get started.

To use Webex Meetings with Zoom Rooms:

  • Start your web conferencing meeting but don’t dial into the audio bridge on your computer.
  • Share your laptop screen to the Zoom Rooms display. The display will project shared content from your computer to the screen.
  • Dial into the audio bridge of Webex Meetings using the dial-out feature for Zoom Rooms.

You can also call H.323 or SIP devices from a Zoom Room.

Going even further, check out this example from Brian Haley, Collaboration Engineer at No Saturn.

I’ve set up a “Join Zoom” activity button on all of our Cisco video systems that will prompt for the Zoom Meeting number and passcode. It then dials right into [meeting].[passcode]@zomcrc.com.

Zapier integration for Zoom and Webex

There are a handful of Zapier integrations that you can access to make connections between Webex and Zoom too.

For instance, with Zapier you can:

  • Trigger new meetings in Zoom through Webex.
  • Trigger new recordings in Zoom through Webex, and vice-versa.
  • Create Zoom videos when you click on the video option in Webex.

This option is great for conducting basic operations like the examples above.

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