MIO INDUSTRY TRENDS

Workplace Messaging Report 2019

Mio conducted a survey of 200+ IT managers and admins to gain insight into the current and future usage of workplace messaging apps. Here are our findings...

Slack is the most used messaging app in the workplace

Which of the following apps do you estimate are used by employees in your organization, even if its use is unofficial or unsanctioned?
32%
CISCO JABBER
50%
CISCO WEBEX TEAMS
59%
MICROSOFT TEAMS
61%
SKYPE FOR BUSINESS
65%
SLACK
65% of respondents said they are using Slack today, with Skype for Business in second place at 61.5%.
74% of companies with over 10,000 employees report they are now using Slack.
49% of companies using Slack are also using Microsoft tools, indicating coexistence of messaging apps.
63% of companies using Microsoft apps are using Slack in parallel.

91% of businesses use at least 2 messaging apps

3.3 is the average number of workplace chat apps used by each respondent.
66% of companies using Microsoft Teams say they are also Slack customers.

Skype for Business is going away

Looking forward 24 months from now, which of the following apps do you estimate will have FEWER users in your organization than today?
MICROSOFT TEAMS
15%
SLACK
20%
CISCO JABBER
20%
GOOGLE HANGOUTS CHAT
21%
SKYPE FOR BUSINESS
57%
57% suggest less Skype for Business usage in the next 2 years.
Skype for Business admins indicated their awareness of Skype for Business going end of life, and fully expect to have fewer users on the service in the next 24 months.

Responses also indicate that companies are considering Microsoft Teams with other apps like Webex Teams and Slack in parallel.

Microsoft Teams usage will grow

Looking forward 24 months from now, which of the following apps do you estimate will have MORE users in your organization than today?

56% Microsoft Teams
41% Cisco Webex Teams
38% Slack
56% surveyed are planning for more Microsoft Teams usage in their organization over the next 2 years.
41% are planning for more Webex Teams usage over the next 2 years.
38% are planning for more Slack usage over the next 2 years.

Employees love using Slack and Webex

31% suggested they prefer the Slack UI.
31% suggested they prefer the Webex Teams UI.
22% suggested they prefer the Microsoft Teams UI.

Despite significant improvements in the Microsoft Teams client over the past 12 months, Slack's user interface continues to get top ratings from its very loyal customer base.

Slack Free is still the most popular

If your organization has employees using Slack, which level of Slack is used in your organization today?
ENTERPRISE GRID
11%
PLUS
15%
STANDARD
21%
WE DON'T USE SLACK
24%
FREE
27%
There is a clear trend in Slack usage. As the pricing scale rises, there are less organizations opting for higher tiered packages.
27% use Slack Free.
21% use Slack Standard.
15% use Slack Plus.
11% use Slack Enterprise Grid.
55% of companies with existing Slack usage say they plan to increase their number of Slack user licences over the next two years.

Cisco remains the superhero of endpoints

Does your organization have any Cisco hardware endpoints? I.e. Cisco TelePresence, Spark/Webex Board, Room Kits, handsets, headsets, etc.
NO
35%
YES
65%
65% of organizations use Cisco endpoints.
Of the organizations that indicated they are using Cisco endpoints:
74%use Cisco Webex Teams.
63% use Slack.
62% use Microsoft Teams.

Everybody uses Office 365, mostly with Slack

89% of respondents provide employees with Microsoft Office 365 licenses.
65% of Office 365 users said they are using Slack.
59% of Office 365 users are using Microsoft Teams.
51% of Office 365 users are using Cisco Webex Teams.

Mio powers seamless communication between Slack, Microsoft Teams & Webex Teams.

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